Terms & Conditions
Terms and Conditions for Ikivana.com
Effective Date: October 2, 2025
Last Updated: October 4, 2025
Status: DRAFT (Not Live)
1. Introduction
Welcome to www.ikivana.com (the “Site”), operated by SAENA Ltd, a company registered in England and Wales under company number 16734938, with its registered office at 20 Wenlock Road, London, England, N1 7GU, UK. These Terms and Conditions (“Terms”) govern your access to and use of the Site. By using the Site, you agree to these Terms. If you do not agree, please do not use the Site. We provide lead generation and marketing services connecting UK users with international fertility and wellness providers, specifically IKIVANA India Pvt Ltd. This is not a medical or healthcare service.
2. Eligibility
You must be at least 18 years old and a UK resident to use the Site. You confirm that you are capable of forming a legally binding contract. We reserve the right to refuse service to anyone.
3. Services Provided
The Site facilitates lead generation for informational discussions on fertility topics (“Fertility Connect Calls”) with experts associated with IKIVANA India Pvt Ltd. These calls are for general information only, such as overviews of fertility processes or India as a potential treatment destination. You may submit basic details (e.g., name, email) to request a call. Leads are transferred to IKIVANA India Pvt Ltd for scheduling. No personalised medical advice, diagnosis, treatment, or prescriptions are provided. This is not a substitute for professional medical care from GMC-registered doctors or HFEA-licensed clinics.
4. Important Information
‘Fertility Connect Calls’ are for general, informational discussions only and do not constitute medical advice, diagnosis, or treatment. They are not a substitute for professional care from GMC-registered doctors or HFEA-licensed clinics. Do not share personal health details during these calls, as we cannot provide specific medical advice over calls – only publicly available, general fertility information and also India as a potential option to explore, can be provided. UK residents seeking IVF should consult HFEA-licensed clinics (hfea.gov.uk/choose-a-clinic). Overseas fertility services, including in India, adhere to local standards, which may differ from UK standards (e.g., India permits anonymous egg donation, unlike the UK). Use at your own risk.
5. What You Can and Cannot Do
You can: Use the Site to request for Fertility Connect Calls; provide accurate information (name, email & mobile number).
You cannot: Use the Site for illegal purposes; submit false data; rely on calls as medical advice; share health details on the Site; harass or spam; copy Site content without permission. We may suspend or terminate your access for violations.
6. Disclaimers and Risks
All information on the Site or in calls is general and educational only. SAENA Ltd does not provide medical services and is not regulated by the CQC, GMC, or HFEA. Overseas services (e.g., in India) may not meet UK standards, including HFEA’s Code of Practice on welfare, consent, or evidence-based treatments. Risks include unenforceable contracts, substandard care, or complications. Consult UK-registered professionals for medical needs. We make no warranties on accuracy, outcomes, or safety. Use at your own risk.
7. Data Protection
We comply with UK GDPR and the Data Protection Act 2018. By submitting leads, you consent to processing and transferring your data to IKIVANA India Pvt Ltd (outside the UK/EEA) under Standard Contractual Clauses. Our Privacy Policy on the Site details data use, rights (e.g., access, erasure), and security. We collect minimal personal data for lead generation only – no health data.
8. Limitation of Liability
To the fullest extent permitted by law, SAENA Ltd, its affiliates, and partners shall not be liable for any indirect, consequential, or special damages arising from Site use, calls, or overseas services, including loss of data, health issues, or financial loss. Liability is limited to £100. Nothing excludes liability for death, injury, or fraud.
9. Intellectual Property
All Site content is owned by SAENA Ltd or licensors. You may not reproduce it without written consent.
10. Governing Law
These Terms are governed by English law. Disputes shall be resolved in English courts.
11. Changes and Contact
We may update these Terms; continued use constitutes acceptance. Contact: <contact@ikivana.com>. For complaints, see our Privacy Policy or contact the ICO.